Compare
Orvius vs hiring a receptionist
For heating and cooling, plumbing and electrical shops.
A good office person does far more than answer the phone. Orvius answers and books the calls, so the person you hire, or you, can do the rest.
| Topic | Orvius | Hiring a receptionist |
|---|---|---|
| Hours | Answers whenever your calls reach it: nights, weekends and the lunch hour. | The hours they work, and one call at a time. |
| Booking | Books the job into your open windows, but only once it has the caller's name, a number that reaches them and the street address. | Books with judgment, and can bend the rules for a regular. |
| Emergencies | A gas smell, a carbon monoxide alarm, sparking or burning, and sewage backing up aren't booked: the caller hears the safety step first, then you're called. | Handles them as you trained them. |
| Everything else | Calls, booking and the texts that follow. Not invoices, parts or the front desk. | Invoices, parts, permits, the front desk and the customer who just walks in. |
| Price | From $199 a month with 300 answered calls included, then 50¢ a call. Cancel and refund in the first 30 days. | A salary, payroll taxes and time off to cover. |
When hiring a receptionist is the better choice
- You need someone for invoicing, parts and the front desk, not just the phone.
- Your customers expect to know the person who answers.
When Orvius is
- Most missed calls come after hours, when nobody is in the office.
- You want your office person on the work only a person can do.
Also compare: Orvius vs an answering service · Orvius vs voicemail
Hear it on a real call.
Call the live line. It answers as Summit Heating & Air, our demo shop, exactly the way it would answer yours.